How can I check my order status?

If you have set up an account with Enfance Baby & Kids, you can sign in to check your order status, and tracking info. If you do not have an account, you may call Customer Service at 403-455-8226 from12-5pm MT during the Monday - Saturday with your order number.

Once your order ships, you will receive a shipping notification that includes tracking information.

You can track your shipment through Canada Post using this information.


How quickly will my order be processed?

All Standard orders received before 12:00pm MT are processed within 1 business day of payment verification.

Orders placed after 12:00pm or weekends are processed the following business day.


I want to order over the phone. What number should I call?

If you prefer to order by phone, please call us at 403-455-8226 from 12-5pm MT during the Monday - Saturday.


Why there are certain items I cannot purchase online? What if I would like to purchase those items?


Some of the items are oversized, so that the shipping might not be fully covered.

Please contact us by email to, or call us at 403-455-8226 from 10am-6pm MT during the Monday - Saturday, 12-5pm on Sunday.