How can I check my order status?
If you have set up an account with Enfance Baby & Kids, you can sign in to check your order status, and tracking info. If you do not have an account, you may call Customer Service at 403-455-8226 from12-5pm MT during the Monday - Saturday with your order number.
Once your order ships, you will receive a shipping notification that includes tracking information.
You can track your shipment through Canada Post using this information.
How quickly will my order be processed?
All Standard orders received before 12:00pm MT are processed within 1 business day of payment verification.
Orders placed after 12:00pm or weekends are processed the following business day.
I want to order over the phone. What number should I call?
If you prefer to order by phone, please call us at 403-455-8226 from 12-5pm MT during the Monday - Saturday.
Why there are certain items I cannot purchase online? What if I would like to purchase those items?
Some of the items are oversized, so that the shipping might not be fully covered.
Please contact us by email to firstname.lastname@example.org, or call us at 403-455-8226 from 10am-6pm MT during the Monday - Saturday, 12-5pm on Sunday.