In Store Pick Up

We are located at the Core Shopping Centre
751 3rd ST. SW 2nd Level Calgary, Alberta
PHONE: (403) 455-8226
Monday - Saturday       12-5PM
Sundays                        CLOSED
Mall Holiday Hours please click here.

 

Please select In Store Pickup from the Cart Page prior to checkout. Once your order has been confirmed, please visit our shop with your order confirmation email to retrieve your package. 

Shipping

Standard Shipping for orders less than $150 CAD is $15 flat rate within Canada.

Orders over $200 CAD are eligible for free shipping.

Shipments will be delivered by Canada Post, and you will receive a confirmation email from Canada Post. Once your order has shipped, you can track your shipment via Canada Post website. Delivery standard begins once the courier has processed the parcel at their facility. 

*Delivery times are subject to parcel destination.

Our local Calgary orders may be delivered by our local curriers. Tracking may not be available for local customer, but we will send you text message once it's delivered.

Other countries, please contact us by email: enfance.info@gmail.com, or call us at 403-455-8226 from 12-5pm during the Monday - Saturday.

We will calculate the shipping costs, and will send you the paypal link for you for payment.

 

Exchange & Return

Our one time exchange / return policy lasts 14 days. If 14 days have gone by since you received your products, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Note that the customer will be responsible for all return or exchange shipping costs to our store in Calgary, or they can visit our store to process the return or exchange.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at enfance.info@gmail.com.

Unfortunately, only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
 

Yes, please contact before coming to the store. Our number is 403-455-8226 from 12-5pm MT during the Monday - Saturday. 


 

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